Delivering public services

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Traditionally, the delivery of public services has been the responsibility of the government. However, the pressing need to upgrade infrastructure and to improve the quality and efficiency of public services has led to a global wave of restructuring, privatisation and use of complex public-private partnerships alongside the traditional government-funded approach. Involving the private sector helps governments to control costs and to provide the level of consumer service that responds to people’s needs. The challenge is to build structures that introduce efficiency gains while continuing to meet the twin objectives of access for all and affordability.

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